Privacy Policy

M3 Trades is a bathroom installation and plumbing business operating across the West Midlands and Worcestershire. For any privacy question, contact us at M3trades.co.uk@gmail.com or 07936 054099. We are the data controller for the information described below.

• Your name, phone number, email address and postcode or town when you submit a quote or contact form.
• Details about the work you are enquiring about, including any notes you choose to give us.
• Partially completed enquiry details, so we can follow up if a form is started but not sent. You can simply tell us to delete these if you would prefer we did not.
• Basic technical and usage information such as the page you arrived on, the referring website, campaign tags and anonymous analytics data.

• To respond to your enquiry, arrange a survey and provide a quotation.
• To carry out and manage any work you go on to book with us.
• To keep records for accounting, warranty and legal purposes.
• To understand which pages and campaigns generate enquiries so we can improve the website.

We rely on your consent when you submit an enquiry, and on our legitimate interest in running and improving a small local business. We do not sell your data, and we do not use it for unrelated marketing.

We only share your details with trusted providers who help us run the business — for example our website and email hosting providers, and analytics or advertising platforms such as Google. Where we install work funded by a Disabled Facilities Grant, we may share job details with your local council or occupational therapist with your knowledge. We never sell or rent your data.

This site uses cookies and similar technologies for analytics and to measure the performance of our Google Ads campaigns. You can block or delete cookies in your browser settings; the site will continue to work normally.

Enquiries that do not lead to work are kept for up to 24 months. Records relating to completed jobs are kept for at least six years to meet accounting, warranty and insurance obligations.

Under UK GDPR you can ask us for a copy of your data, ask us to correct or delete it, object to how we use it, or withdraw consent at any time. Email M3trades.co.uk@gmail.com and we will respond within one month. If you are unhappy with our response you can complain to the Information Commissioner's Office at ico.org.uk.

Enquiry data is transmitted over encrypted connections and stored with reputable hosting and email providers. Access is limited to the small team who need it to quote and deliver your work.

We may update this policy from time to time. Any changes will be published on this page with a revised "last updated" date.